OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
R. E. Bruné. luthier
R. E. Bruné, luthier follows these privacy principles both online and offline in the collection, use, sharing and security of customer information. R. E. Bruné, luthier:
Provides you NOTICE of our customer information practices.
Gives you CHOICES about how your data may be used for marketing purposes.
Provides you the opportunity to UPDATE or CORRECT your personal information.
Uses information SECURITY safeguards.
Limits the SHARING of your information.
Commits to COMPLYING with applicable privacy requirements.
Provides you with means to CONTACT US about privacy-related issues.
We value the relationship we have with our customers and are committed to responsible
information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
If you provide information to any of the businesses, stores or Web sites owned or operated by R. E. Bruné, luthier, this information may be combined or shared between current or future R. E. Bruné, luthier entities and subsidiaries.
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R. E. BRUNE, LUTHIER PRIVACY POLICY
The following Privacy Policy describes the information and privacy practices for R. E. Bruné, luthier retail stores, rebrune.com (the ³R. E. Bruné, luthier Web site²) and all other locations, occasions or events where your personal information is collected by, or on behalf of, R. E. Bruné, luthier. When you provide us your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to Web sites that are accessible through the R. E. Bruné, luthier Web sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the R. E. Bruné, luthier trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
To assist you with reading through our Privacy Policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:
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Privacy Policy FAQs:
What information does R. E. Bruné, luthier COLLECT from me?
When does R. E. Bruné, luthier COLLECT information from me?
How is my information USED?
What information is PROVIDED to R. E. Bruné, luthier from others?
Does R. E. Bruné, luthier SHARE my personal information with others?
Do I have CHOICES regarding the use of my information for marketing purposes?
How does R. E. Bruné, luthier SECURE my personal information?
Do R. E. Bruné, luthier Web sites use COOKIES, OTHER TECHNOLOGIES or THIRD PARTIES to collect information about me?
How can I UPDATE my information?
Does R. E. Bruné, luthier collect information from CHILDREN?
Whom may I CONTACT if I have questions or concerns about the privacy or security of my information?
Will this Privacy Policy CHANGE?
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WHAT INFORMATION DOES R. E. BRUNE, LUTHIER COLLECT FROM ME?
We may collect personal information such as:
Your contact information (name, mailing address, phone number, e-mail address).
Your billing/shipping information (credit card number, shipping address).
Your personal preferences (product wish lists, hobbies and likes or dislikes relating to
the products we may offer).
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WHEN DOES R. E. BRUNE, LUTHIER COLLECT INFORMATION FROM ME?
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:
Set up an account online
Purchase products or services
Schedule delivery
Participate in a survey
Contact us with a question or concern
Participate in other activities with R. E. Bruné, luthier
When submitting personal information through an online form, we will identify which
fields are required in order to fulfill your request.
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HOW IS MY INFORMATION USED?
We use the information you provide in order to:
Fulfill requests for products, services or information
Provide customer services
Administer surveys
Offer new products and services
Improve the effectiveness of our Web sites, our marketing endeavors and our services and offers
Conduct research and analysis
Send marketing communications
Perform other business activities
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WHAT INFORMATION IS PROVIDED TO R. E. BRUNE, LUTHIER FROM OTHERS?
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, using our Send-to-a-Friend option in our marketing e-mails or through other scenarios.
Information From Third Parties
R. E. Bruné, luthier obtains consumer information from third-party providers in order to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers.
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DOES R. E. BRUNE, LUTHIER SHARE MY PERSONAL INFORMATION WITH OTHERS?
R. E. Bruné, luthier does not sell or rent your personal information to third parties.
We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
Fulfilling our customers' orders
Sending R. E. Bruné, luthier marketing communications
Delivering packages
Servicing products
Fulfilling subscription services
Conducting research, analysis or administering surveys
Sending regular mail and e-mail on behalf of R. E. Bruné, luthier
Processing credit card payments
The third parties with whom we conduct business are only authorized to use your
information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a sale, merger, acquisition, dissolution or similar event.
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DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES?
R. E. Bruné, luthier is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from R. E. Bruné, luthier.
To opt-out of or opt-in to receiving marketing communications from R. E. Bruné, luthier, please take one of the following actions:
1) Follow the directions on a marketing e-mail or direct mail marketing communication from us. All marketing communications from R. E. Bruné, luthier will tell you how to stop receiving them.
2) Call 1-847 864-7730 and provide your current contact information.
3) Send an e-mail with your current contact information to:
rebrune@speedsite.com
4) Or, send a request with your current contact information to:
R. E. Bruné, luthier
Attn: Privacy Manager
800 Greenwood Street
Evanston IL 60201
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.
R. E. Bruné, luthier will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:
10 business days for e-mails
30 days for phone calls
6 weeks for direct mail
Until that change takes effect, you may still receive marketing communications from us.
Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, or updates or other organization-related communications.
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HOW DOES R. E. BRUNE, LUTHIER SECURE MY PERSONAL INFORMATION?
Whether you are shopping online or in our stores, we have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. R. E. Bruné, luthier cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Safe Shopping Policy on rebrune.com
Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The rebrune.com Web sites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our store also operates over a private, secure network.
Choosing a Personal Password on rebrune.com
When you create an online account on rebrune.com, you need to select a personal password. To maximize your level of protection, you should choose at least 6-30 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password or any account information. You have the ability to purchase on our site without using a password; however, you will have to reenter your personal information each time you use our site in order to make a purchase.
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DOES R. E. BRUNE, LUTHIER USE COOKIES, OTHER TECHNOLOGIES OR THIRD PARTIES TO COLLECT INFORMATION ABOUT ME?
Cookies and Clickstream Technology
A cookie is a small data file that a Web site or e-mail may send to your browser, which may then be stored on your hard drive. Our Web sites and e-mails may use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection ‹ they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
R. E. Bruné, luthier may use a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any of your personally identifiable information.
You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site, but you cannot create an account or make purchases.
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.
Our Web site may also use other technologies to track which pages of our Web sites our visitors view. This anonymous clickstream data helps us understand how visitors use our Web site.
Third-Party Ad Providers
Our Web sites may use third-party service providers to serve ads on our behalf across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site, and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other Web sites so that we can provide advertisements about goods and services.
No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.
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HOW CAN I UPDATE MY INFORMATION?
R. E. Bruné, luthier wants your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information:
1) If you¹ve created an account on rebrune.com, you can update your information after logging into your account
2) Call: 1-847-864-7730
3) Send a request to:
rebrune@speedsite.com
4) Send a request to:
R. E. Bruné, luthier
800 Greenwood Street
Evanston, IL 60201
If you send an e-mail or letter request, please be sure to indicate your current information and the requested changes you would like made.
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DOES R. E. BRUNE, LUTHIER COLLECT INFORMATION FROM CHILDREN?
We will not knowingly or intentionally collect personal information online from children under the age of 13. We are committed to protecting the privacy of children.
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WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?
Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
1) Call: 1-847-864-7730
2) Send a communication to: rebrune@speedsite.com
3) Send a letter to:
R. E. Bruné, luthier
800 Greenwood Street
Evanston, IL 60201
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WILL THIS PRIVACY POLICY CHANGE?
Because R. E. Bruné, luthier will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Last revision date: July 11, 2005
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